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Hampstead: 910-270-1222  

complete family dentistry in Southeastern NC

Frequently Asked Questions

Frequently Asked Questions

Do you accept any payment plans?

We provide multiple options for your financing needs including Care Credit and Sunbit. We sponsor 12 months with no interest as well as other options.

Do you offer Cosmetic Dentistry?

We offer a full range of Cosmetic Dental services including Veneers, Zoom whitening, Clear Orthodontic Aligners, full mouth reconstruction and Smile Makeovers. We also offer Cerec porcelain crowns & onlays which can be made on the same day without having to wear a temporary. We offer the latest in tooth-colored bonded resin fillings.

What should we expect at our first New Patient visit?

A. If you schedule as a New Patient Emergency, with a specific dental problem, you will be seen by a dental assistant and a dentist to assess your concern. This appointment typically involves taking radiographs/xrays of the area(s) of concern and a thorough examination of the area to reach a diagnosis by the dentist. Treatment recommendations are discussed, options reviewed and a printed treatment plan may be given to you to review costs of the treatment options.

Depending on the time needed for the procedures, treatment can SOMETIMES be done the same day. However, treatment is not always possible the same day. Rest assured, the dentist will do everything in his or her power to help keep you comfortable until treatment can be scheduled.

B. If you schedule a NEW Patient Comprehensive Exam, this is the appointment used to establish you as a patient in our practice by gathering all the needed information (health history, dental history, X-rays needed, and a complete examination of your entire mouth which includes examination of the teeth and gingiva, including an oral cancer screening and examination of the TMJ) AT this appointment you will see a dentist and a dental assistant. A full set of 18 X-rays may be taken, or a Panoramic film, intraoral photographs of all your teeth, charting of existing treatment and treatment needed.

This appointment can take 60-90 minutes depending upon your history. It is very important to us to take time to get to know you! This appointment may or may not include a cleaning. If there is an appointment available the same day as your Comprehensive exam to see a dental hygienist, then this will be coordinated. This is not always possible, as our hygienists book out 6 months at a time. We will make every effort to get you scheduled for your cleaning as soon as possible if not on the same day as your exam. After you are an established patient, all of your check-up exams will be done in the same visit as your cleanings.

Do you see Emergencies?

We are open Monday-Friday 8:00-5:00 and accept emergencies by appointment everyday. We are often able to see emergencies on the same day and definitely within 48 hours. The doctors are available after hours for phone consultation by calling the emergency number given on the voicemail.

Why is it important to disclose my medical information at the dentist?

Your mouth is the window into your body and is an important part of your overall health. There are many links between the health status of your mouth and the rest of your body. We need a complete list of your current medications as there are many medications that can interact with anesthetics we use for numbing and other medications that we may prescribe.

It is also very important that we know if you have had any of the following: joint replacements, pacemaker, defibrillator, heart valve replacements, heart stints, as a simple cleaning can have adverse effects on these without proper protocol being followed. We sometimes need authorization from your medical doctor to render ANY treatment due to certain medical conditions. It is also very important that you report any tobacco, nicotine and/or marijuana use before having any dental treatment done, as these things can also cause adverse side effects to even simple dental procedures.

What’s the difference between In-Network & Out-of-Network Insurance?

As an in-network provider, we agree to accept the fee schedule specific to the plan purchased by the patient. This means that all treatment plans determine the patient’s out of pocket expense using this fee schedule. Out-of-Network plans do not have a contracted fee schedule with our office but patients are still able to file and get coverage on their insurance. Often for routine care, the out of pocket difference between the two is minimal (under $10). Please allow our amazing team of insurance experts to develop a treatment plan or even a pre-authorization from your insurance company before having treatment done.

Are you In-Network with my Insurance?

We participate with several insurance carriers as In-Network providers but we also work with ALL insurance companies to submit your claims and accept assignment of benefits. Often times, there is very little difference in the patient’s out-of-pocket expense between In-Network and Out-of-Network plans. Our highly trained team is always available to check your individual policy and advise you on your coverage.

Do you treat patients with Dental Anxiety?

Your comfort is our primary goal. Each treatment room has a TV screen over the chair for patient education, to view your radiographs and images, and also for patients to watch Netflix or YouTube with wireless headsets to help with relaxation during procedures. We offer pillows and weighted blankets for enhanced comfort. We also offer Nitrous Oxide for anxiety control as well as Minimal Oral Sedation when needed. Our best asset is our highly trained, caring team members whose goal it is to make each visit relaxing, comfortable and pain-free.

Do you do Implants?

We offer the full range of Implant Services including surgical Implant placement & restoration of Implant crowns, Bridges and
Implant-retained partials and full dentures. Our exceptional team of Hygienists are trained in the latest techniques for caring for your implants and your implant-retained prostheses. It is important to have implants cleaned and checked at least every 6 months.

Do you treat Veterans?

We are proud to serve our Veteran population and we are a Veteran-owned business. We have participated with Veteran Community CARE for over 15 years. We accept all referrals from the VA and encourage our Veteran patients to seek care in our office using the Veteran care act.

How many doctors are in the practice?

We have four dentists at Pierpan Family Dentistry which is why we are available 5 days a week, 51 weeks a year (we only close the last week of the year) to meet your needs. Dr. Henry Pierpan, Dr. Monica Pierpan, Dr. Andrew Troupes, and Dr. Jordan Holmgren are all happy to treat your dental needs.

What dental Insurances are you In-Network with?

We participate with MetLife, UCCI, Cigna, Delta Dental, and all VA.

The Pierpan Difference

What Makes Us Different

Convenient Location

We are located in the heart of Hampstead. We are located on Highway 17 across the street from Taco Bell & Wilmington Health, between the Hampstead Library and Cedar on the Green. We are open Monday-Friday, 8:00 am-5:00 pm with four dentists to serve you.

Patient sitting in dental chair touching touch screen of x-ray image
Patient sitting in dental chair touching touch screen of x-ray image

Convenient Location

We are located in the heart of Hampstead. We are located on Highway 17 across the street from Taco Bell & Wilmington Health, between the Hampstead Library and Cedar on the Green. We are open Monday-Friday, 8:00 am-5:00 pm with four dentists to serve you.

Patient sitting in dental chair touching touch screen of x-ray image

Patient Comfort & Amenities

Our treatment rooms have TVs over the patient chairs for viewing your X-rays, intraoral photos, and educational videos. These TVs are also used during treatment with headphones to view movies or to watch relaxing reels with music. Weighted blankets are available to help with anxiety. Pillows and blankets are available for extra comfort. We offer Nitrous Oxide if needed to help if a patient is anxious during treatment. 

State-of-The-Art Technology

Our state-of-the-art facility was built in 2019 and provides a clean, comfortable environment to help patients relax and feel confident in the services provided. Our office is equipped with an air filtration system to keep the air clean. Our reception area is spacious and comfortable. The latest dental technology includes digital radiography, cone beam CTscan, diode laser, intraoral cameras, Cerec scanner, and more.

Patient sitting in dental chair touching touch screen of x-ray image
Patient sitting in dental chair touching touch screen of x-ray image

State-of-The-Art Technology

Our state-of-the-art facility was built in 2019 and provides a clean, comfortable environment to help patients relax and feel confident in the services provided. Our office is equipped with an air filtration system to keep the air clean. Our reception area is spacious and comfortable. The latest dental technology includes digital radiography, cone beam CTscan, diode laser, intraoral cameras, Cerec scanner, and more.

Patient sitting in dental chair touching touch screen of x-ray image
Patient sitting in dental chair touching touch screen of x-ray image

Our Team

What sets us apart from other dental offices is our incredible TEAM of highly-trained professionals who truly care about the health & comfort of each person who walks in the door. They treat each patient like family! Whether it is answering questions over the phone or in person, our administrative team always has a smile and will take the time to answer your questions. Our excellent team of dental hygienists and dental assistants have compassion for each patient and will explain each step of your appointment with patience and kindness. The four dentists on our team are constantly striving to stay up to date with the latest techniques and striving to make each procedure as comfortable as possible. We take our time getting to know each patient and treating your unique needs in a manner that best suits you. Our goal is to walk you through each step of your visit with us and to earn your trust. We love welcoming new patients into our dental family. We have loved taking care of the Hampstead community since 1995 and seeing our patients’ smiles!

Patient sitting in dental chair touching touch screen of x-ray image
Patient sitting in dental chair touching touch screen of x-ray image

Our Team

What sets us apart from other dental offices is our incredible TEAM of highly-trained professionals who truly care about the health & comfort of each person who walks in the door. They treat each patient like family! Whether it is answering questions over the phone or in person, our administrative team always has a smile and will take the time to answer your questions. Our excellent team of dental hygienists and dental assistants have compassion for each patient and will explain each step of your appointment with patience and kindness.

The four dentists on our team are constantly striving to stay up to date with the latest techniques and striving to make each procedure as comfortable as possible. We take our time getting to know each patient and treating your unique needs in a manner that best suits you. Our goal is to walk you through each step of your visit with us and to earn your trust. We love welcoming new patients into our dental family. We have loved taking care of the Hampstead community since 1995 and seeing our patients’ smiles!

Patient Reviews

“I have finally found a dentist who really cares. Every person in the office is extremely professional and kind. Office is very clean and comfortable. I highly suggest Dr Pierpan for all your dental needs.”

- Barbara R. (5 stars)

“Consistently friendly and professional dentistry, where the staff is exceedingly tuned into your comfort. Dr. Pierpan has been reliably maintaining my dental health since 1993. A very heartfelt thank you to the Pierpans and the entire Staff!

Thanks,

Bobby”

- Bobby G. (5 stars)

“I’ve had a lot of dentists. I’ve had dentists all over the world and in the military. Dr. Pierpan is my dentist now. I love the place. Relaxing, interesting, and cheerful environment.”

- Shawn H. (5 stars)

“I feel so blessed to have found this practice. My first visit was to get a comprehensive assessment of my teeth and gums. Dr. Pierpan also performed a cancer screening of my mouth, neck, and glands. At 68 yrs old, and one who visits a dentist regularly, I have never been so genuinely cared for. Dr. Pierpan also told meabout the best toothpaste and best brushing techniques.

All of their staff was equally knowledgeable and efficient. What a wonderful experience. I’m certain with the knowledge and care provided by this practice, I am getting the best dental care possible.”

- Vickie B. (5 stars)

“Any absolutely outstanding care facility. The staff is so helpful, nice, and friendly that it makes going to the dentist a joy, almost :-). The dentists are first-class professionals who genuinely care about their patients. I cannot imagine being at a better dentist’s office.”

- Jeff J. (5 stars)

“My recent appointment with Pierpan was beyond a 5-star experience from scheduling, throughout the visit, and ending at check-out.”

- Jacquelyn M. (5 stars)

“I have been going to Pierpan Family Dentistry for 20 years. They have always taken care of me and my family with the utmost care and professionalism.”

- Carolyn C. (5 stars)

“Pierpan Dental has been a pleasure to work with and receive care. We just moved to the area and had put off dental care for a while since we moved 2x within one year. They were accommodating and provided top-notch service and care to me and my kids. I highly recommend them!”

- Melanie C. (5 stars)

“They are so clean, and sincerely care about their patients!!
They make you feel like family and always made sure I had no pain during my procedure. I had a fractured tooth and was in pain when I checked in..upon leaving, I was pain-free..and more comfortable when I left. Plus a better smile 😊”

- Denise G. (5 stars)

“Best dentist office around. Everyone is super sweet and kind. I’m always nervous going to the dentist and this practice makes it so easy to just relax and not be too stressed. You can truly tell that they care about you as a patient and take the time to listen to you!!”

- Tere M. (5 stars)

dentist in Hampstead NC

Visit Our Hampstead Location

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Hours

Monday - Tuesday
8:00 AM–5:00 PM

Wednesday
9:00 AM–5:00 PM

Thursday - Friday
8:00 AM–5:00 PM

Saturday - Sunday
Closed

Lunch Hours
1:00 PM–2:00 PM